ALTERNATIVE DISPUTE RESOLUTION

Alternative dispute resolution is a right and constitutes the possibility that all consumers have at their disposal, of turning to official entities so that they can help them in resolving conflicts. Is there a website ( https://webgate.ec.europa.eu/odr/main/index.cfm?

event=main.home.chooseLanguage ), Online Dispute Resolution , managed by the European Commission, where consumers and traders can obtain information on how they can resolve their disputes or conflicts outside of courtIn accordance with Law 144/2015, all clients/consumers who have signed purchase and sale and/or service provision contracts have the right to turn to official entities that help them in resolving conflicts related to such signed contracts. Through the Consumer Portal, www. consumer.pt , you can consult the updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September. If you require more information, you can also consult Law 144/2015. Please note that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform – Online Dispute Resolution/ RLL”, created by the EU.

Entities for Alternative Dispute Resolution

• CNIACC – National Center for Information and Arbitration of Consumer Conflicts
• CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
• Consumer Dispute Arbitration Center of the District of Coimbra
• Lisbon Consumer Dispute Arbitration Center
• Porto Consumer Information and Arbitration Center
• Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
• European Online Dispute Resolution Platform